Who we are
A recorded owner decision, awaiting legal wording
We are UPQAR, and we operate this service from Riyadh, in the Kingdom of Saudi Arabia. To write to us, legal notices included: info@upqar.ai.
The service is provided by the company registered in the Kingdom of Saudi Arabia under commercial registration number 1009126662, whose registered name is written in Arabic in the Arabic text of these terms. That company is the party you contract with under these terms.
The company's name, its commercial registration number, the country and the city are the owner's, given on 2026-09-29, and the address for writing is the one the owner named on 2026-09-28. The name is written as the owner gave it.
What the service is
At its heart the service is a board that chains prompts, images, video and sound into one pipeline, and each of the four create workspaces is one of those boards with a single generation card on it, written by a simpler editor. Every generation is rendered by an outside provider that supplies the model, not on hardware of ours.
You choose a capability grade, not a supplier's product name. One model is pinned behind each grade and does not change between requests, so a grade's price is that model's price rather than a routing choice of ours. Which model it is, we do not publish: nothing you can read here names it, and nothing in this product undertakes to tell you when a pin changes.
Your account
A recorded owner decision, awaiting legal wording
Identity, credit balance and billing are operated by the UPQAR platform, not by this service. We integrate with it and build no checkout of our own; we neither see nor hold your card details.
You are responsible for what happens under your account. If you see use you do not recognise, tell us at once.
The owner's decision: the UPQAR platform provides billing, credits and identity, and this service integrates with it rather than building a checkout of its own.
Who may use the service
A recorded owner decision, awaiting legal wording
You must be at least 18 years old to use the service.
An account is for one person: do not share it, and do not let anyone else sign in with it.
The owner's decision of 2026-09-29, written in our words as the owner's position rather than counsel's wording; the owner and counsel will revise it.
What you pay
Before a run you are shown an estimate; after it you are shown the settled figure. Both appear on the generation card, and where the settled figure exceeds the estimate the overage is marked beside them. A workspace shows you the estimate on its Generate button and no settled figure; that number is on the card itself, in the board the workspace writes to, which is listed with your other boards.
The rule we work to: every grade is priced from what its provider charges us, not from what we think the traffic will bear. Most grades have a fixed price that is known before the run, so the estimate IS the charge. Where a provider meters the work — today that is video length and nothing else — the settled figure follows their meter in both directions: metered above our estimate and the difference is yours, on the receipt; metered below and it comes back to you. The card tells you which of the two happened rather than blurring them together.
If a graph fails part-way, you are charged for the completed nodes only. If a provider refuses a request on content grounds and charges us nothing, we charge you nothing; if it does charge us, that appears on your receipt exactly as it stands.
Every generation has a receipt showing what was submitted and what it cost. The receipts are in your board; you do not have to write to us to read them.
Subscriptions
A recorded owner decision, awaiting legal wording
A subscription renews at the end of each period, at the price then in force, until you cancel it.
You can cancel at any time. Cancelling stops the next renewal: the subscription stays live to the end of the period you have already paid for, and does not renew after it. Until that period ends, you can take the cancellation back and keep your subscription.
If you ask us to end a subscription within 7 days of starting it and nothing it includes has been used, it ends there and what you paid for it is refunded: write to info@upqar.ai. The money goes back the way you paid, as “Refunds” describes.
If we raise the price of a subscription, we tell you at least 30 days before the new price applies to it, so that you can cancel before it does.
The owner's decision of 2026-09-29, written in our words as the owner's position rather than counsel's wording; the owner and counsel will revise it. Subscriptions are sold and renewed by the UPQAR platform, which is the party that collects.
Refunds
A recorded owner decision, awaiting legal wording
We do not charge you for work a provider did not do. When a generation fails and is not metered, the reservation returns to your balance automatically, without your asking.
Where we get it wrong — a double charge, or credit taken for nothing — a support operator can apply a correction to your account, and the correction and its category appear on your account page in your own language.
Money paid for credits is refunded if you ask within 7 days of the purchase and none of the credits it bought has been used. Write to info@upqar.ai. The money goes back to the way you paid, through the UPQAR platform, because that is the party that collects.
After those 7 days, or once any of those credits has been spent, money paid for them is not refunded, except where the law of the Kingdom of Saudi Arabia gives you a right to it, or where “When we may suspend your generating” says we refund.
The first two paragraphs describe behaviour that exists in the software and is tested. The last two are the owner's decision of 2026-09-29, written in our words as the owner's position rather than counsel's wording; the owner and counsel will revise it.
Generated output and the label on it
A recorded owner decision, awaiting legal wording
A file a model generates for you carries a label inside it saying the content is AI-generated: a standards-registered term that tools and platforms read, beside a sentence in Arabic and English. A picture made here out of a generated one carries the same statement. The label is in the bytes of the file itself, so it stays with the file when you download or share it — in the formats we write it into, which the “Output ownership and labelling” document lists, along with the ones we do not.
Some model providers' terms require us to pass the same obligation on to you: when you publish or share output, you must make clear that it is AI-generated, and you must not strip or disable the label in order to hide that.
Ownership of output, and what we do not warrant about it, is in the “Output ownership and labelling” document.
The first paragraph describes what the code actually does. The second passes on an obligation some providers' terms place on us; counsel has not worded it yet.
How you may use it
A recorded owner decision, awaiting legal wording
The acceptable-use policy is part of these terms and is a separate document so that it stays short and readable. Breaking it is grounds for suspending an account.
The service is ours, your work is yours
A recorded owner decision, awaiting legal wording
The service itself — its software, its design and the UPQAR name — belongs to us, except the open-source software and typefaces inside it, which belong to their authors and reach you under their own licences, published with the service. These terms give you the right to use the service; they transfer none of what is ours to you, and take away none of the rights those licences give you.
What you make with it is covered by the “Output ownership and labelling” document: we claim none of it.
The owner's decision of 2026-09-29, written in our words as the owner's position rather than counsel's wording; the owner and counsel will revise it.
What we do not promise
We publish an honest-limits page listing what the service cannot do today, what is still missing from it, and which browsers are supported. The page is readable with no sign-in, because a limit you can only read after signing up is not a published limit.
Generation runs at outside providers, and their availability and speed are not under our control. A provider may refuse a request on content grounds, and the same model may produce different output for the same prompt on two runs.
Ending the agreement
You can delete your account from your account page at any time. The deletion is reversible for a window stated on that same page, and is purged afterwards. Asking, though, closes the product to you the moment you ask: inside that window the account can do two things and no more — read the state of the window it is in, and cancel. So export your data and download your files before you ask, not after.
The export is a document about your account rather than a copy of your media: it holds your board documents, an entry describing each file you own, and the money record — not the images, video and sound themselves. Those are downloaded one file at a time from the board, and the board closes the moment you ask for the deletion, so download them before that: the purge deletes the files you uploaded or generated out of our storage.
Two records survive the purge, with your identity detached from them: the record of what was paid and what was returned, because it is an accounting record, and the record of your agreement to these documents, which is evidence of the same kind.
When we may suspend your generating
A recorded owner decision, awaiting legal wording
For one of the four severe cases the acceptable-use policy names, or where the law requires it, we may suspend generating on your account at once. Any other breach follows that policy's steps: we write to you first, at the address the UPQAR platform passed us — which, as that policy says, not every account has — and suspend generating only if it happens again after that letter.
We may also suspend generating on your account for another reason, after telling you in advance. If we do, we refund what you paid for the part of a subscription you can no longer use, and what you paid for credits you bought separately from a subscription and have not spent, however long ago you bought them. You can still sign in, read, download and export.
The owner's decision of 2026-09-29, written in our words as the owner's position rather than counsel's wording; the owner and counsel will revise it.
Changes to these terms
A recorded owner decision, awaiting legal wording
What exists today: every published version carries a version, and your agreement is recorded against one specific version and the language you read it in. When a new version is published you are asked to accept it before you carry on using the service.
When we change these terms we publish the new version on this page, stamped with the date it was published, and we undertake not to hold you to it for 14 days after that. Until it binds you, the version you agreed to is the one that governs. Nothing is sent to you when we publish it: the service sends no mail of its own, and a letter from us is a person sitting down to write one. This page, and the request to agree the app puts in front of you, are how you find out.
Those 14 days are yours to decide in: you are not bound by the new version before it takes effect, and if you would rather not be bound by it you can stop using the service and delete your account from your account page whenever you like, without writing to us.
Once a new version is published the app asks you to agree to it, and it asks from the day it is published rather than from the day it binds you, because nothing in the software holds a version back from a date. Until you agree, the screens that the request guards — your boards and Studio among them — show it in place of what they would otherwise draw. Your account page is carved out of it, so exporting your data and deleting your account stay open whatever you decide.
The export, though, is narrower than your work, and we would rather say so than let you discover it: it is one file holding your board documents, an entry describing each image, video and sound file you own, and your receipts and charges. The files themselves are not in it, and neither are Studio projects, which are saved in the browser they were made in. Media is downloaded one file at a time from the board, and the board is behind the request to agree; deleting your account deletes the files you uploaded or generated out of our storage once the stated window has passed. So if you are minded not to agree, download what you want to keep before you decide: declining and walking away does lose those files.
Two things here are built and tested: an agreement is recorded against one version and the language it was read in, and until it is recorded the server refuses to start new work — and refuses nothing else, which is what makes carving out the export and the deletion possible at all. The request to agree these paragraphs describe is the browser's, and it does not stand in front of everything, which is why they no longer say it does: these documents and the honest-limits page are published to every reader, a shared board opens on its link with no account behind it, the rail and the project switcher are drawn before the request is answered so you see your own project names before you have agreed, and if the check that raises the request fails the screens open anyway — deliberately, because the refusal that enforces this is the server's. The notice period is the owner's answer of 2026-09-15 — publish, bind 14 days later — recorded in the words of the decision, and it is an undertaking rather than a mechanism: nothing in the software holds a version back from a date, and it sends no mail of its own, so both rest on whoever publishes rather than on the software. Its final wording, and how notice is served, remain counsel's.
Liability and warranties
A recorded owner decision, awaiting legal wording
The service is provided as it is and as it is available. We do not promise that it will run without interruption or error, or that what a model generates will be accurate, original, fit for your purpose or lawful to use in the way you intend: generation is done by outside providers, and the same description can give different output on two runs.
Within what the law of the Kingdom of Saudi Arabia allows, we are not liable to you for lost profits, lost data, or any indirect or consequential loss, and our total liability to you for all claims together is limited to the greater of what you paid us in the 6 months before the claim arose and 375 Saudi riyals.
Nothing in these terms limits or excludes a liability that the law of the Kingdom of Saudi Arabia does not allow to be limited or excluded — liability for fraud or gross negligence, and liability arising from a harmful act, among them — or takes away a right that law gives you as a consumer or under the Personal Data Protection Law, including your right to claim compensation for harm caused by a breach of it.
If someone else makes a claim against us because of what you uploaded or made, because you used the service in breach of these terms or of the acceptable-use policy, or because you broke the law, you repay us what that claim costs us, including reasonable legal fees.
Neither of us is responsible for a failure or delay caused by something beyond reasonable control: an outage at a provider or on a network, a natural disaster, war or unrest, or an act of government.
The owner's decision of 2026-09-29, written in our words as the owner's position rather than counsel's wording; the owner and counsel will revise it. The governing law and the forum are in the clause below.
Governing law and where a dispute is heard
A recorded owner decision, awaiting legal wording
These terms are governed by the law of the Kingdom of Saudi Arabia, and a dispute arising out of them is heard by the courts of the Kingdom of Saudi Arabia.
Before either of us takes a dispute to court, the one with the complaint writes to the other — to us at info@upqar.ai — and we both try in good faith to settle it within 45 days of that letter. A dispute not settled in that time is heard by the competent courts in Riyadh.
Nothing in this clause takes away a consumer right that the law of the country where you live does not allow to be given up.
The owner's answer of 2026-09-15: the governing law and the forum are the Kingdom of Saudi Arabia and its courts. The letter before court and the courts of Riyadh are the owner's decision of 2026-09-29. Both stand here as the owner's decisions rather than counsel's wording — which is what the label beside the clause says.
General
A recorded owner decision, awaiting legal wording
If a court finds part of these terms unenforceable, the rest of them still applies.
You may not transfer your account or these terms to someone else without our agreement. We may transfer them to a company that takes over the service, and they go on protecting you in the same way.
These terms, with the “Privacy notice”, the “Acceptable-use policy” and the “Output ownership and labelling” document, are the whole agreement between us about the service.
The owner's decision of 2026-09-29, written in our words as the owner's position rather than counsel's wording; the owner and counsel will revise it.